Assignmentweek5 Assignment Example | Topics and Well Written Essays - 250 words

Assignmentweek5 - Assignment Example The employee training that is derived from the client’s needs is useful in addressing customers concerns. Being the boss, I believe that the buck stops with me. During the training, I will tell employees that the importance of feedback mechanism is to get an opportunity to learn from our challenges and weakness with the view of offering better services to the customers. It also informs us on how we can remain competitive and easily beat our competitors (Stacey, 1996). Focus groups involves gathering of between 6-8 persons from the target market guided with a moderator and have them share their ideas, feelings and attitudes about a subject. Some of the advantages includes; cost effective when gathering primary data, easily to build on others ideas and makes it easier in getting the idea of the target market. The disadvantage is that it can only gather opinions on ideas and concepts and not how people can best use the designs. They can be used when attempting to develop something new but not sure on how people might react and also when one has no or little knowledge about the target market. They could however go wrong when an idea of a vocal person overrides other participant’s ideas besides, it can go wrong when quantitative data is required (Stacey,